All IN-STOCK orders are shipped within 72 business hours Monday - Friday 8am - 5pm. Billing and shipping address mismatches may delay shipments. We are unable to ship to a PO box. A warning is displayed on the cart payment during the payment step on checkout. The warning informs customers that our store does not ship to PO Box addresses. Checkouts with PO box as shipping address will delay or prevent shipping. If an item is on back-order you will be notified within 24 business hours of your purchase that the item is on back order and what the expected ship date is. If an item is on Back Order we will place the order to be drop shipped directly from the Manufacturer or Distributor after notifying you, at the time we will give you an estimated ship date, in many cases this is 4-6 business days, however can be as much as 30 days. Special Order products can take an additional 2-3 business days. If the item is expected to be on back order for more than 30 days, you can request a refund, and one will be issued to your form of payment within 48 business hours, and may take up to 30 days to show on your statement depending on your financial institution.
Returns may be issued under strict conditions and are applied solely at our discretion. Merchandise must be returned in its original condition and the buyer is responsible for all shipping costs. A 20% restocking fee will be applied to all returned items that have been installed and cannot be sold as new. All claims must be reported within 48 hours of receipt of the merchandise. We assume no responsibility for delayed items due to the shipping.
How To Return An Item: Your item must be in its original unused condition to be returned, unless there is a manufacturer defect (in this case all warranty and repair work is to be dealt with through the manufacturer direct). You must return the item within 15 days of your purchase.
1. Please email sales@revelperformance.com to request a refund and we will assign you a return merchandise (RMA) Number.
2. We will also inform you on where to ship your product.
3. Include in your package a signed letter stating the reason for your return along with the original receipt.
Some items can not be returned if they are opened. These include electronics, air filters, liquids, and anything that if opened may come into contact with liquids such as oil or gas if installed on the vehicle or application, and anything listed as non-returnable on http://revelperformance.com. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Some product returns cannot be accepted and sales are final, the product description will clearly show this.
All items that are subject to a 20% restocking fee will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order (often times this is calculated into the price and not shown if this is the case when submitting your return request you may ask to know what the original shipping was and we can tell you).
