Shipping & Returns
Normal Shipping Time
All IN-STOCK orders are shipped within 72 business hours Monday - Friday 8am - 5pm. Billing and shipping address mismatches may delay shipments. We are unable to ship to a PO box. A warning is displayed on the cart payment during the payment step of checkout. The warning informs customers that our store does not ship to PO Box addresses. Checkouts with PO box as shipping address will delay or prevent shipping. If an item is on back-order you will be notified within 24 business hours of your purchase that the item is on back order and what the expected ship date is. If an item is on Back Order we will place the order to be drop shipped directly from the Manufacturer or Distributor after notifying you, at the time we will give you an estimated ship date, in many cases this is 4-6 business days, however can be as much as 30 days. Special Order products can take an additional 2-3 business days. If the item is expected to be on back order for more than 30 days, you can request a refund, and one will be issued to your form of payment within 48 business hours, and may take up to 30 days to show on your statement depending on your financial institution.
Next Two Business Day
Delivery the next two business days after an order has shipped. An order that ships out on Thursday with Next Business Day delivery should arrive on Friday. An order shipping out on Friday with Next Business Day delivery should arrive on Monday. Your order must be received and processed no later than 3 PM on a business day to be shipped out on the same day. Orders received on weekends or Holidays will be shipped out on the next business day. Some rural locations may incur an extra day. International orders may require 3-5 business days or more of additional processing time.
We use the following carriers to deliver our orders: USPS, UPS, DHL, FedEx, and Canada Post
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information once we receive notification that the order has shipped. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping on most products to the lower 48 states is free. If shipping applies the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. International orders will be billed shipping/taxes/duties and any other applicable charges after the purchase of the product is processed. YOUR ITEM WILL NOT SHIP until the additional charges are paid. You will receive an email within 48 hours of purchase with an electronic invoice for the additional charges, this invoice can be paid with Visa, MasterCard or PayPal.
Partial Back Orders
If one of the items you order goes on back order or is not in stock we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment please allow up to 60 days for items on back order to be delivered no refunds on back ordered products will be issued until at least day 61 and may take up to 90 days. If a refund is granted on a partial back ordered purchase only the amount of the back ordered product that has not been shipped will be refunded.
Returns may be issued under strict conditions and are applied solely at our discretion. Merchandise must be returned in its original condition and the buyer is responsible for all shipping costs. A 35% restocking fee will be applied to all returned or canceled items. All claims must be reported within 24 hours of receipt of the merchandise. We assume no responsibility for delayed items due to the shipping.
How To Return An Item Your item must be in its original unused condition to be returned, unless there is a manufacturer defect (in this case all warranty and and repair work is to be dealt with through the manufacturer direct). Your must return the item within 15 days of your purchase.
1. Please email email@example.com to request a refund and we will assign you a return #.
2. We will also inform you or where to ship your product.
3. Include in your package a signed letter stating the reason for your return along with the original receipt.
Some items can not be returned if they are opened. These include electronics, air filters, liquids, and anything that if opened may come into contact with liquids such as oil or gas if installed on the vehicle or application, and anything listed as non-returnable on http://revelperformance.com. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Some product returns cannot be accepted and sales are final, the product description will clearly show this.
All items are subject to a 35% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order (often times this is calculated into the price and not shown if this is the case when submitting your return request you may ask to know what the original shipping was and we can tell you).
Exchanges are generally not accepted, however exceptions can be made if necessary, in order to begin an exchange please follow the same process for a return